For HVAC & plumbing shops

Never miss another service call.

A friendly virtual receptionist that answers your phone when you can't, day or night, and books the job for you.

What is it?

It's a computer voice that answers your phone. It sounds natural and talks to callers the way your office would. We teach it your services, prices and the towns you cover, so it can answer questions and put jobs on your schedule.

No new software to learn. You just get a text after every call.

Sample call

Sample call, not a real customer

ReceptionistThanks for calling Desert Air & Plumbing. How can I help?

MikeMy AC is blowing warm air and it's 98 degrees in here.

ReceptionistSorry to hear that. What's the address?

Mike123 Main St, Mesa.

ReceptionistI can get a tech out Tuesday, 9 to 11 a.m. Does that work?

MikeYes, perfect.

ReceptionistYou're booked. You'll get a text to confirm, and the owner gets a summary now.

Sample text the owner gets

New job booked
AC not cooling
123 Main St, Mesa
Tue 9–11 a.m.
Customer: Mike
(480) 555-0100

How it works

Keep your phone number. You tell your phone to send missed calls to us. We help you, and it takes about 5 minutes.
Your phone rings first. If nobody picks up, the receptionist answers.
It talks to the caller and books the job on your calendar.
You get a text with the name, address, problem and time.

What you get

Calls answered 24/7, including nights, weekends and holidays
Jobs booked into ServiceTitan, Housecall Pro, Jobber or Google Calendar
A text summary of every call
Real emergencies sent straight to your cell
English or Spanish callers
Answers that match your services, prices and area

Voicemail vs. answering service vs. Vectral AI

	Voicemail	Typical answering service	Vectral AI
Answers every call, 24/7	No, most callers hang up	Usually	Yes
Books the job on your calendar	No	Sometimes, often takes a message	Yes
Knows your services and prices	No	Basic script	Yes, we set it up for you
Text summary right away	No	Varies	Yes
Cost	Free, but you lose jobs	Often charged per call or minute	Flat monthly plan

Never miss an emergency, day or night

🌙

Nights & weekends

It answers at 2 a.m. on a Sunday just like it's 10 a.m. on a Monday.

🚨

Real emergencies go to your cell

Gas smell, flooding, no heat in freezing weather. It transfers the call to you or texts you right away.

🔧

Busy on a job?

Your phone rings first. Only the calls you miss come to us, and you get a text summary of each one.

🧮 Missed-call calculator: work out your own number

Every shop is different. Enter your own numbers.

Missed calls / week Average job value ($) % who would book

You could be missing about — a month

Rough estimate, not a promise. Math: missed calls per week × 4.33 × booking % × job value.

Live in about a week. We do the work.

Day 130-minute call. We learn your business.

Days 2–4We build and train your receptionist.

Days 5–6You test it with practice calls. We fix anything.

Day 7Turn on call forwarding. You're live.

What we need from you (one 30-minute call)

The services you offer and the ones you don't
Your prices or price ranges, like your trip fee
Your business hours and what counts as an emergency
The towns or zip codes you cover
Access to your calendar or job software
Your cell number for emergencies and summaries

No software to learn and no new equipment. Month-to-month, so you can cancel anytime.

Is this for me?

You run an HVAC or plumbing shop with about 2 to 15 trucks
You miss calls while on jobs or driving
Calls after hours or on weekends go unanswered
You don't want to hire a full-time person just for the phone

Pricing

$997 setup + from $397/mo

Month-to-month. Includes about 1,000 call minutes per month, full setup, script tuning and ongoing support.

Founding-shop offer: free setup for the first 5 shops in exchange for a case study.

Claim a founding spot

Questions

Will callers know it's not a person?

It sounds natural and friendly. It says at the start that the call is recorded, and it can also tell callers it's a virtual assistant.

What if it doesn't know the answer?

It takes a message and texts it to you right away.

Do I need new phones or equipment?

No. It works with the phone and number you already have.

What if I want to answer calls myself?

You still can. Your phone rings first. Only missed calls go to the receptionist.

Are calls recorded?

Yes, so your summaries are accurate. Callers are told at the start. Recording can be turned off.

Is my information safe?

Your customer details are used only to answer your calls and book your jobs. We don't sell your data.

Does it make sales calls or send marketing texts?

No. It only answers people who call you, and only texts them about their own request.

How fast can I start?

Most shops are live in about a week.